STATISTICS
CHILDLINE 24-HOUR TOLL-FREE HELPLINE
|
Comparative Annual 24-Hour Toll-Free Helpline Statistics
|
1999/2000
|
2001/2
|
2002/3
|
2003/4
|
2004/5
|
|
39 098
|
56
072
|
67
271
|
132
529
|
164
814
|
|
Categories of Calls Received and Dialed on the Crisis Line
for 2004/5
| TYPE
OF CALL |
NUMBER
OF CALLS |
| Test
Calls |
102
203 |
| Silent
Calls |
38
178 |
| Counselling
& Information |
11
501 |
| Referrals |
4 911 |
| General
Information Calls |
3 938 |
| Counselling
Cases |
4 083 |
| TOTAL |
164
814 |
|
Cases Opened on the 24-Hour
Toll-free Helpline
|
PROBLEM
AREAS
|
2003/4
|
2004/5 |
| Sexual
Abuse |
384 |
703 |
| Physical
Abuse |
452 |
650 |
| Emotional
Abuse |
350 |
558 |
| Neglect |
316 |
570 |
| Abuse
to Counsellor |
10 |
12 |
| Information |
92 |
215 |
| Separated
from Family |
158 |
171 |
| Child
Behavioural Problems |
189 |
331 |
| Illness
& HIV |
20 |
93 |
| Interpersonal
Relationship Problems |
213 |
225 |
| Substance
Abuse |
45 |
70 |
| Child
Abductions |
35 |
30 |
| Custody
Issues |
135 |
168 |
| Prostitution |
4 |
5 |
| Pregnancy |
13 |
24 |
| Educational
Problems |
31 |
89 |
| Discrimination
Problems |
1 |
17 |
| Witness
to Violence |
32 |
39 |
| Poverty
Related Issues |
- |
113 |
| Total
Counselling Calls |
2480 |
4083 |
|
|
|
|
